Privacy Policy

Last Updated: July 2026

At Erin Valley Medical Centre, we are committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you access our services, visit our website, or communicate with our clinic.

Information We Collect

When you interact with Erin Valley Medical Centre, we may collect:

Personal Information

Including your:

  • Full name

  • Date of birth

  • Address

  • Telephone number

  • Email address

  • Health card number (where applicable)

  • Emergency contact information

Personal Health Information

Information you provide during your care, including:

  • Medical history

  • Current health concerns

  • Medications

  • Allergies

  • Laboratory and diagnostic results

  • Referral information

  • Appointment records

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This information helps us improve the functionality, security, and performance of our website.

How We Use Your Information

We use your information to:

  • Provide medical care and treatment.

  • Schedule and manage appointments.

  • Communicate with you regarding your healthcare.

  • Process referrals, laboratory requests, and specialist consultations.

  • Improve our healthcare services and patient experience.

  • Maintain accurate medical records.

  • Meet legal, regulatory, and professional obligations.

We will never sell, rent, or trade your personal or health information to third parties.

Protection of Personal Health Information (PHIPA Compliance)

Erin Valley Medical Centre complies with Ontario's Personal Health Information Protection Act, 2004 (PHIPA).

We are committed to ensuring that:

  • Personal health information is collected only for authorized healthcare purposes.

  • Access is limited to healthcare providers and authorized staff involved in your care.

  • Appropriate physical, administrative, and technical safeguards are in place to protect your information against unauthorized access, disclosure, loss, or misuse.

  • Staff receive ongoing training regarding privacy and confidentiality obligations.

Sharing Your Information

Your information may be shared only where appropriate and permitted by law, including with:

  • Physicians and healthcare professionals involved in your care.

  • Hospitals, laboratories, imaging centres, and specialists.

  • Pharmacies, where necessary for your treatment.

  • Government agencies or regulatory authorities where required by law.

  • Other organizations with your consent.

We disclose only the minimum amount of information necessary for the intended purpose.

Your Rights

Under PHIPA, you have the right to:

  • Access your personal health records.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for certain uses or disclosures of your information, subject to legal and professional obligations.

  • Ask questions about how your information is collected, used, or shared.

To exercise any of these rights, please contact our clinic.

Cookies & Website Use

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies may collect anonymous information such as:

  • Website traffic

  • Device type

  • Browser information

  • General usage patterns

This information does not normally identify you personally.

You can manage or disable cookies through your browser settings.

Data Security

Erin Valley Medical Centre employs appropriate administrative, technical, and physical safeguards to protect your information, including secure electronic medical record systems, encrypted communications where appropriate, controlled access to patient information, and regular security monitoring.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Erin Valley Medical Centre
2180 Credit Valley Road
Mississauga, ON L5M 3C9

Phone: 905-595-2142

Email: info@erinvalleymedical.ca

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our privacy practices. Any updates will be posted on this website with the revised Last Updated date.

We encourage patients to review this policy periodically to stay informed about how we protect their personal information.